What We Will Do Together:

Step 1 –
Raise a replacement request within 2 days from the date of delivery, if you’ve received a wrong or defective product(s).

Please raise a request here with order and contact details -
In case of damaged/ missing product(s), raise a replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3(a) – After reviewing your return request, we will send our courier partner to pick up the products delivered to you in case you have received a defective product from our end.
(B)- you have to self ship it to our warehouse if the product is intact .

Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges(if the product is defective) , either in your PayTM Wallet or Wallet.
Step 5 – After your product(s) is received, we will verify it and replace it with the product(s) of your choice at the ongoing rates on the website. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

Returns are not accepted.
Replacement will be done under the following circumstances:-
Wrong product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.

The replacement request is generated after 2 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
Can I cancel my order?
You can cancel your order by pressing the CANCEL button from the order details page under My account section. You just need to give reason for cancellation, and leave the rest on us.

Note - Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled order ?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made, within 7 business working days.